“Consumer/Family Satisfaction Teams provide valuable information to the primary contractor, behavioral-health managed-care organization, and the provider network through early identification of problems and recommendation for resolution. These activities also provide a further check to ensure that the system of care is consistent with the principles of the Community Support Program, the Child and Adolescent Service System Program and Drug and Alcohol Treatment Principles.”
Who We Are
The Consumer/Family Satisfaction Team (C/FST) is an organization authorized by Lehigh County and Northampton County to provide consumer satisfaction services. Created out of the need for a reliable method of monitoring and reporting satisfaction within the mental health system, LVC/FST is a team of individuals who are either consumers of mental health services, family members of consumers, or those vested in improving the mental health system.
What We Do
We “listen to people first” to gain a better understanding of what is working, what may need to be developed, and what may need to be changed, to increase consumer satisfaction.
Through regularly scheduled visits and telephone communications, we compile information regarding each individual's level of satisfaction, and report our findings to service providers, counties, and their appointed representatives, so that services may be adapted to better fit an individual's needs.
Our Mission Statement
Promote Individual Recovery and Strengthen Communities
Our Vision
The vision of the C/FST is to have a behavioral-healthcare system that includes the consumer in every level of the design, implementation, and oversight of the programs within that system, and to see consumers taking a more active role in these processes through increased communication between consumers, service providers, family members, and county and state offices.
This project is funded, in part, under contracts with the Lehigh County Department of Human Services and, in part, under contract with the Northampton County Department of Human Services, through funds provided by the Commonwealth of Pennsylvania Department of Public Welfare.
PA Healthchoices - Lehigh/Capital RFP
The C/FST
Visits consumers at a place and time convenient to each individual
Responds to calls from families and consumers
Takes a whole-life approach to consumer satisfaction services
by accepting input from family
members and significant others
regarding quality of life and service issues
Meets with representatives of the Office of Mental Health
Meets with service providers, including case managers and
community treatment teams
Encourages individuals to become more involved in their own treatment
Evaluates the Lehigh County and Northampton County Offices of
Mental Health and their appointed representatives, in their response to issues brought forth by C/FST
Assists with resources based on the need as identified by the consumer and/or family member
Recovery Partnership
Lehigh Valley Consumer/Family Satisfaction Team, Inc.
70 W. North Street, Suite 101
Bethlehem, PA 1801
Phone: (610) 861-2741
Fax: (610) 861-2781
Recovery Partnership's Office Hours
Monday through Friday
8:30 AM to 4:30 PM